Last Updated: January 2025
This Return and Refund Policy outlines the terms and conditions under which Chimvorx ("we," "us," or "our") handles returns, refunds, and adjustments for our tailoring and clothing repair services. Due to the custom and personalized nature of our services, our return and refund policies differ from standard retail policies.
Due to the custom and bespoke nature of our tailoring services, all sales are generally final once work has commenced. This is because:
We work closely with clients during the consultation and fitting process to ensure satisfaction before final completion. Multiple fittings are included to ensure the perfect fit and address any concerns before the garment is finalized.
If you are not satisfied with alterations or repairs, please contact us immediately, and in any case, within 7 days of receiving your completed garment. We are committed to your satisfaction and will work with you to address any concerns.
Satisfaction Guarantee: If the issue is due to our workmanship, we will make necessary adjustments at no additional charge. This includes:
Please note that adjustments for issues not related to our workmanship may incur additional charges.
Refunds may be considered in the following limited circumstances:
All refund requests are evaluated on a case-by-case basis, and approval is at our discretion.
If work has been partially completed and a refund is approved, the refund amount will be calculated based on:
We will provide a detailed breakdown of the refund calculation upon request.
If a refund is approved, you must return the garment in the condition in which you received it. The garment should be:
Return Shipping: Unless the return is due to our error, you are responsible for return shipping costs. We recommend using insured shipping with tracking. We are not responsible for items lost or damaged during return shipping.
Adjustment Requests: All requests for adjustments due to workmanship issues must be made within 7 days of receiving your completed garment.
Refund Claims: All claims for refunds must be made within 30 days of receiving the completed work or within 30 days of the agreed completion date, whichever is earlier.
After the Timeframe: After these periods, we may charge for any additional alterations, repairs, or adjustments. However, we will always work with you to find a fair solution.
While we take every precaution to protect garments in our care, we are not responsible for damage that occurs due to:
We maintain appropriate insurance for items in our care. For valuable garments, we recommend that customers maintain their own insurance coverage.
If an item is lost or damaged while in our care due to our negligence, we will work with you to find an appropriate resolution, which may include repair, replacement (if possible), or compensation.
Before Work Begins: You may cancel your order before work begins. Cancellation fees may apply depending on:
After Work Begins: Cancellations after work has commenced are generally not accepted, except in exceptional circumstances. Any cancellation after work begins will be evaluated on a case-by-case basis, and refunds, if any, will be calculated as partial refunds (see Section 5).
If you have concerns about our work or service, please contact us immediately. We are committed to resolving any issues fairly and to your satisfaction. Our goal is to ensure you are happy with your garment and our service.
Resolution Process:
If we cannot reach a mutually satisfactory resolution, we are open to mediation or other dispute resolution methods.
Due to the custom nature of our services, we generally do not offer exchanges. However, if you are not satisfied with your custom garment due to our workmanship, we will work with you to make adjustments or corrections as outlined in our satisfaction guarantee (Section 3).
If services are purchased as a gift or by a third party, the same return and refund policies apply. The recipient of the service or the purchaser may request adjustments or refunds according to the terms outlined in this policy.
We understand that special circumstances may arise. If you have a unique situation that is not covered by this policy, please contact us. We will evaluate each case individually and work to find a fair and reasonable solution.
For questions about returns, refunds, adjustments, or this policy, please contact us at:
Email: info@chimvorx.world
Phone: (555) 991-4422
Location: New York, NY
When contacting us about a return or refund, please include:
We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on this page. We will notify customers of any material changes. Your continued use of our services after such changes constitutes acceptance of the updated policy.